We are a close-knit group of colleagues, consisting of various specialized teams who work together as well as independently on our product, the ID Brand Portal.
As with many other organizations, our customers are central to us, which is not uncommon in business of course. What sets us apart from the rest is the way we approach our customer relationship. This is expressed, among other things, in the personal contact we maintain and our own solution consultant per customer who helps set up the portal and the phases that follow. So you don't have to go through a help desk, but you can just call your own solution consultant with all your questions. If you prefer to do your own research first, you can contact our help center, which is full of useful information and tips. In addition, we regularly conduct user surveys so that we can act on the wishes and challenges that users have, because users look at our solution from different eyes.
We are also working hard behind the scenes to meet our users' needs. Because we have built our solution from the ground up to what it is today, our developers have mastered the technology. They know our software through and through, which means that we can properly absorb and apply the wishes and ideas of our customers. In addition, we work with short lines within the organization so that we can take action quickly when necessary.
Thanks to our customer-oriented approach and efficient working method, we have developed an authentic way of working that is characteristic of Capital ID. Together we ensure that everyone within an organization can communicate independently and coherently.
Capital ID therefore stands for an authentic and committed approach with a touch of humor!