We understand there are ongoing business challenges you need to conquer and metrics you need to deliver on, which is why we created our Customer Success Program.

Whats included?

  • Dedicated coaching by an assigned Principal Consultant

  • Full access to all of the Capital ID support team

  • Access to the abundance of resources from Capital ID knowledge base 

  • Access to Capital ID events

  • Business case and metrics monitoring with our ID ROI model and ID maturity model

Dedicated coaching

The Principal Consultant can act as an extension of your company’s marketing and communication team by learning about your business goals, initiatives, and upcoming campaigns, events, customer communications or press releases to help you create a programmatic strategy for leveraging marketing and corporate communications.

Our Principal Consultants guide our customers on their marketing and communication journey by determining where and how our customers can extract increased return on investment (ROI) from their ID manager marketing and communication platform. The Principal Consultants and our ID maturity model, can help achieve excellent execution of marketing and communication operations.

Dedicated support

We deliver enterprise-grade support.


The customer success team distills best practices to deliver actionable advice and to publish domain content. Our team also facilitates customer events where customers can share knowledge and experts deliver inspiration and useful insights. Our knowledge helps you achieve quick and sustainable results.

ID manager

What's in the latest release?

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Six Week Promise

We can deliver Solutions or Releases in six weeks.

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ID impact

Learn from other ID manager users

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